Terms and Conditions

Thank you for choosing to book with GOYA Adventures Ltd. To ensure you know exactly what to expect during your hire please read our terms and conditions below. It is important that the customer (You) read and understand these terms before you book a hire and before you sign the Rental Agreement. These are the terms under which the vehicle is rented to you by GOYA Adventures ltd  (“us” or “we”) and on which any Insurance cover is provided for you by us.

1. The Contract

The Contract for a short-term vehicle rental will be between GOYA Adventures  Ltd (referred to as “GOYA Adventures”) and the person making the booking (referred to as “the Customer, or Your or You”) in the following booking conditions. UK Law will govern the Contract. When You submit a booking via our online reservation system You will receive an automatically generated booking summary by email to the email address You provide in the booking form. When You request a quote You will receive an email with details of Your proposed reservation. This does not form a contract between us. Once a deposit has been paid, the reservation will be confirmed.

The Contract is only formed when we allow you to take possession of the keys to the Vehicle. We will not do so unless and until you come to collect a Vehicle from us (or where we deliver the Vehicle to you) and you provide the Required Documents, a valid deposit or credit card approval has been made on your payment card, you have agreed the Vehicle Condition Report and we are satisfied that you meet our rental criteria and these Conditions.

1.1.   By taking possession of the keys to the Vehicle, You:

1.1.1.   accept the terms of the Rental Agreement;

1.1.2.   accept these Conditions; and

1.1.3.   agree with the vehicle condition summary set out in the Rental Agreement or, where You have requested it, the Vehicle Condition Report

1.2.   By entering in to the Contract, You agree to:

1.2.1.   accept the terms of the Rental Agreement;

1.2.2.   accept these Conditions; and

1.2.3.   agree with the vehicle condition summary set out in the Rental Agreement or,

1.2.4.   rent the Vehicle, including any replacement vehicles and Optional Extras for the Rental Period;

1.2.5.   pay the Rental Fees, and

1.2.6.   pay relevant administration charges, fees, theft and damage charges, toll charges, parking, traffic or other fines or charges, reasonable court costs and/or any other reasonable charges, in the circumstances set out within these Conditions.

You agree that we may elect at our discretion to pass Your Reservation to another car rental business (Partner Organisation) with which we have a referral arrangement in place. In this case, we are acting as an agent for that Partner Organisation and once we have passed Your reservation over to them, this means

(a) we have no further legal obligations or liability to You
(b) the Rental Agreement for the hire of the Vehicle will be between You and the Partner Organisation and will be made on the applicable rental terms and conditions of that Partner Organisation and You will need to agree and accept those applicable rental terms and conditions before any contract for rental comes into existence.

2. Payment

A 25% deposit is due at the time of booking to secure Your trip, and Bookings are confirmed on receipt of this payment. Quotes given are not confirmed bookings until the deposit is received, and the quoted dates are still available to be booked by another party until payment is received. Price quoted is valid for 28 days. The balance is due 30 days before Your arrival date and will be charged automatically where applicable, or alternatively You will be contacted by GOYA Adventures with instructions on how to pay. Payment can be accepted by credit card, debit card and bank transfer.

3. Cancellations

3.1.   If Your booking has to be cancelled because GOYA Adventures is put under Government Restrictions and has to close and the period of closure covers Your booking, You are entitled to a change of dates, a credit voucher to the sum paid, or a refund. Please note that this refund may take up to 3 months to action.

3.2.   In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers Your booking You are entitled to a change of dates, a credit voucher to the sum paid, or a refund. Please note that this refund may take up to 3 months to action.

3.3.   If Your booking has to be cancelled because GOYA Adventures has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster;  (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers Your booking You are entitled to a change of dates, a credit voucher to the sum paid, or a refund. Please note that this refund may take up to 3 months to action. Please also note that COVID related cancellations are no longer considered Force Majeure since COVID is a known event.

3.4.   Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and undertake a booking with GOYA Adventures for any reason.

This includes – but is not limited to – illness (including COVID), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund. You are strongly recommended to take out UK travel insurance to cover these eventualities. If You choose not to take out UK travel insurance, then You accept responsibility for any loss that You may incur due to Your cancellation.

3.5.   Cancellations must be notified to GOYA Adventures by email and once received in writing We will confirm the cancellation request.

3.6.   Cancellations are free more than 30 days before the arrival date. Cancellations made later than this are subject to a cancellation charge. GOYA Adventures will apply the scale shown below to bookings to determine the amount of the charge, which shall be a percentage of the total cost of the holiday:

• • Cancellation 15-30 days prior to the start date of the hire: 25% of the total hire cost will be charged.
  • Cancellation 8-14 days prior to the start date of the hire: 50% of the total hire cost will be charged.
  • Cancellation 7 days or fewer prior to the start date of the hire: 100% of the total hire cost will be charged.

3.7.   It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. GOYA Adventures strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including COVID and shielding, family emergencies and travel delays.

COVID is also now a known risk and it is possible for You to insure Your holiday against it. This can include the customer or any of the party having COVID, the customer or any of the party having to isolate or quarantine, or You wishing to shield any Members of the party.

There are several options which include cover for COVID related cancellations available from organisations like

Trailfinders: https://www.trailfinders.com/insurance#/ or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx or www.gocompare.com

4. Security Deposit

A security deposit will be automatically held on Your payment card up to 3 days before Your hire date. This sum is equal to and shall serve as the insurance excess should it be required in the case of damage. We shall need to be notified of any wish to utilise an alternative card at least 5 days before the hire date. This amount is £1000 for those aged 25 and above on standard terms.. For those aged 21-22 this amount increases to £1500, and for those aged 23-24 this amount increases to £1250. The standard maximum age in line with our insurance policy is 70, however we are able to accept drivers between 70 and 79 with an increased excess of £1500. Subject to the vehicle and contents being returned in good condition and all present, the deposit will be released back to the card within 7 days. Should Your hire period extend longer than 7 days, GOYA Adventures reserves the right to either repeat the authorisation, or alternatively charge the security deposit to the card, to be refunded on return of the vehicle. Should there arise a need to cover costs amounting to less than the Security Deposit amount, the amount of the costs will be deducted, and the remainder shall be released to You. Invoices for works undertaken and purchases made shall be provided. A charge of £30 per hour will be applied for labours undertaken by GOYA Adventures staff, for example in fitment of new parts purchased.

5. Insurance & Waiver

Fully Comprehensive self-drive Insurance as provided by GOYA Adventures is included in the price of Your Booking for two drivers.. The excess as detailed under “Security Deposit” shall be applicable unless You have elected to purchase an Insurance Waiver option as made available to You throughout the booking process. You are advised that the aforementioned waivers may be invalidated if You fail to take reasonable measures for the safety or security of the vehicle, its parts or accessories, or fail to comply with all the restrictions on the use of the vehicle or otherwise abuse or misuse it. The Insurance policy covers the UK only, and as such taking vehicles outside the United Kingdom is NOT permitted under any circumstance.

5.1.   The rental quote includes Comprehensive cover for authorised drivers, although an insurance excess does apply. In order to be an authorised driver, You must meet all Driver Requirements as in Clause 6.

5.2.   The security deposit held by us for the duration of the hire is to cover this insurance excess in the case of damage to the vehicle during the hire period which requires a claim on the insurance. Removable contents of the vehicle do not fall under the insurance policy, therefore any waiver does not apply to damages or loss to removable kit within the vehicle and as such, those items will remain chargeable if lost or damaged.

5.3.   The insurance cover applies only to the public highway or public access roads in the UK. If the vehicle is to be used off the public highway with the exception of formal campsites or parking within 15 yards of the public highway for the purpose of setting up an informal camp, prior written consent must be obtained. Failure to do so will invalidate the insurance cover and the security deposit held by us will be forfeited. The hirer will also be responsible for all damage incurred whilst off the public highway (not withstanding exceptions mentioned above), and any waiver will be voided.

5.4.   If the driving license of the hirer or any additional driver contains any current endorsements, these must be declared.

5.5.   As the hirer You agree that the following statement is true:

5.5.1.   The driver(s) are in a physical condition so as to be reasonably considered capable of driving a 4×4 vehicle.

5.5.2.   The driver(s) have not been disqualified from driving and have disclosed any and all endorsements

5.6.   Only the person(s) named as drivers on the rental agreement are insured to drive the vehicle. If anyone other than the person(s) name on the rental agreement is found to be driving the vehicle, the security deposit will be considered a total loss. We will also seek prosecution for driving without insurance.

5.7.   If You are found to be driving under the influence of drink or drugs, or cause damage to the vehicle by breaking any laws or acts, the policy may only cover any third-party element to a claim. The insurance company may pursue the driver for reimbursement of the costs involved and You shall remain liable for these costs.

An insurance excess waiver is available to qualifying hirers which will reduce or negate a security deposit against Your hire. This waiver applies to vehicular damage only, since it relates to the potential claim against the vehicle insurance. Damage to kit or equipment is not affected by the waiver and will still be chargeable.

• Reduction Waiver: £65 Charge. This waiver reduces the security deposit (and therefore the maximum paid towards the insurance excess) by half. This waiver is available to those with UK Driving Licences only and those aged over 25 only.
• Full Waiver: £125 Charge. This waiter reduces the security deposit (and therefore the maximum paid towards the insurance excess) to ZERO. This waiver is available to those with UK Driving Licences and those aged over 25 only.

6. Driver Requirements

All drivers must have a valid driving licence and will be subject to meeting our requirements, to include a DVLA licence check where applicable. A number of weeks before arrival, We will require the following for all UK drivers:

• a copy of driving licence (front and back)
• 2 x proof of address*
• a DVLA check code

For non-UK drivers, We require:

• a copy of driving licence (front and back)
• 3 x proof of address*
• a copy of a passport for each driver

*Proof of address must be dated within 90 days of the hire start date, and must be a bank statement or utility bill, or other government issued document in the first instance, with a range of documents accepted as secondary proofs as listed on our website.

Documentation must be received in good time to prevent any unexpected issues which may result in the invalidity of a hirer to drive the vehicle. The terms of our insurance state that drivers must meet the following criteria: has not been involved in more than one motoring accident or claim within the preceding three years; has not been convicted of any motoring offence or has a prosecution pending other than parking or one speeding offence with a maximum of 3 points; has at least two years’ driving experience (Full UK or EU Licence types), has referred any medical condition requiring Driver and Vehicle Licensing Agency (DVLA) notification and authorisation has been granted by the DVLA; has not been refused motor insurance at normal rates and terms or has not been declined insurance or had any insurance policy cancelled by an Insurer, is not a person with a Restricted Profession, such as any a) professional sports people, b) professional actors and musicians, c) TV personalities and/or d) Royals.

Failure to adhere to these terms may result in cancellation of Your booking with no refund offered – We cannot be held liable for any losses incurred for Your trip caused by Your inability to hire a GOYA Adventures vehicle under these conditions

– please be sure to check these details well in advance of Your arrival date.

Except in cases of last minute bookings, failure to submit driver documents by 5 working days before departure will result in cancellation of Your booking due to insufficient time to assess and confirm eligibility to drive.

Two drivers are included in the price of the hire. Where we have agreed to add an Additional Driver You agree to pay any additional fees for us doing this as specified on our website or as notified to You over the telephone at the time You call to request the inclusion of an Additional Driver. Please note that it is Your responsibility to ensure that any Drivers are aware of and comply with the terms of the Contract and, in particular, comply in full with the requirements set out in clause 6 of these Conditions.

For information on Documentation, please view here:

Documents needed for your adventure – GOYA Adventures

6. Period of Hire

The Rental Period is the period from collection (the start date and time shown on the Rental Agreement) and ends on the indicated date and time shown on the Rental Agreement.

The Rental Agreement terminates when:

a).  the Vehicle and any applicable Optional Extras are returned and the Vehicle’s keys are handed over to one of our employees, or placed in one of our key- drop boxes, and

b).  subject to clause 8 the Vehicle has been inspected and checked by us.

Collection and return times are strictly within office hours and are given in Your booking confirmation; these must be strictly adhered to. Your inability to collect or return within office hours may result in an unscheduled change in the dates of your Rental Agreement in order that You may attend during office hours.

You must ensure You have made ample arrangements to get back to HQ by the arranged time. If You fail to return by the arranged time; this has a significant impact on GOYA Adventures operations; as it may prevent us from being able to provide the vehicle to the next hire. Late returns also impact our ability to prepare the vehicle to standards we hold here at GOYA Adventures. Ferries can be cancelled for many reasons, as such do not leave Your return ferry journey until the morning of the return. Late returns will be subject to charges equal to an additional day’s hire, or if it impacts upon the next hire, You will be liable for the cost of that hire which we are no longer to uphold due to Your late return.

8. Vehicle Returns

8.1.   The hirer is responsible for ensuring the vehicle is returned to the agreed location unless prior collection has been arranged.

8.2.   If the condition of the vehicle (eg mud) or the weather/light conditions do not permit a full and complete inspection of the vehicle on return, we reserve the right to fully inspect the vehicle at our location after the vehicle is fully cleaned.

8.3.   If we have agreed for the vehicle to be returned outside of operating hours, the hirer will remain responsible for the vehicle and its condition until it is inspected by a member of our staff.

8.4.   If we have agreed the vehicle may be returned to another location, it is the hirer’s responsibility to inform us that the vehicle is ready for collection and to park the car safely and legally until the vehicle is collected the hirer will remain responsible for the vehicle and its condition until it is inspected by a member of our staff.

8.5.   We recommend that You are present for the inspection we carry out upon return of the Vehicle and any equipment, so that any damage to the vehicle can be agreed. If You are not present for inspection, we will inspect the Vehicle and equipment in Your absence and, if we find any damage, we will notify You of the amount You are required to pay. You agree that we may charge Your payment card for this amount. You will not be liable for this amount if You can show the damage occurred after the end of the Rental Agreement. Please note, when the Rental Agreement is signed, GOYA Adventures is authorised to take payment for damage if necessary and we may automatically charge the payment card associated with the reservation for this.

9. Number of Persons

Under no circumstances may more than the maximum number of persons stated on the website occupy the vehicle or tent. We reserve the right to refuse possession of the vehicle if this condition is not observed. Two drivers are included in the price of the hire, with the option to add further drivers at a cost as given on our website, subject to the vehicle capacity and subject to the drivers meeting the driver requirements as in 6.

10. Liability

GOYA Adventures, its employees and representatives shall not be liable to You or Your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard Yourselves and Your property.

11. Care of Vehicle

You are responsible for the vehicle and equipment, and are expected to take all reasonable care of it. You must leave it in the same state of repair, and in a reasonably clean and tidy condition at the end of the rental period. You must not use the vehicles for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on any act that may be a nuisance or annoyance to others. Smoking is not allowed in any of the vehicles. Some mud is to be expected, however, the vehicle should be returned in a similar condition of cleanliness to which it was received. Where additional time is required to prepare the vehicle back to a rentable condition due to, including but not exclusive of strong odours, pet hairs, sand, bodily fluids, dirt or stubborn stains, an additional charge will apply, more on our fees here. You may be liable for additional charges at the end of the Rental Period following our inspection of the Vehicle where You have breached the terms of this Rental Agreement and the condition of the Vehicle is required to be remedied by professional cleaning or valeting services. Where the condition of the Vehicle cannot be remedied by professional cleaning or valeting services then we shall be entitled to treat this as damage to the Vehicle and the terms of Condition 13 shall apply – any damages will have to be paid for in full.

12. Dogs

We can only accommodate dogs in some of our vehicles. Please note that dogs are not permitted in the front of the vehicle nor in the rooftop tent. Should we find that your pooch has been in the front of the vehicle you will be liable to a penalty charge. If you would like to bring your dog, there is a additional £65.00 pet package fee.

13. Damages & Breakages 

The vehicle will have been inspected prior to Your check-in, with any significant noticeable existing damage made apparent to You and a record kept on file. Please report any additional findings purporting to existing damage to the vehicle or equipment to GOYA Adventures within 24 hours. You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. This cost is limited by the insurance applied to Your booking and the applicable excess that applies to Your contract as in clause 4.

Loss or Damage to Vehicle & Equipment including charges:

13.1.   Rates include fully comprehensive insurance cover for the authorised driver(s) only.

13.2.   All hires/rentals require a security deposit to be paid or pre-authorised on a credit or debit card prior to the hire commencing.

13.3.   The security deposit will be deemed a total loss if the driver/hirer causes an accident whereby a claim is made against our insurance policy.

13.4.   If the hirer is involved in an accident, we will hold the security deposit until it is confirmed that no insurance claim will arise against our insurance policy or the hirer (non-fault).

13.5.   If the hire vehicle is damaged whilst on hire, whether by fault of the hirer or a third party, known or unknown, the hirer agrees to pay for all damages and repairs if less than the security deposit. The vehicle is the responsibility of the hirer during the period of the hire. The cost of the repairs will be quoted by an approved repairer only.

13.6.   Scratches less than 25mm long or any length if they have not broken the surface of the paint; dents less than 25mm in diameter which have not cracked the paint; stone chips less than 3mm in diameter and without any denting; wheel or wheel-trim scuffs without cracking or gouging; seat covers damage of less than 3mm in diameter; interior stains or marks than can be cleaned or polished out using our standard cleaning procedure, are considered non-chargeable minor damages.

13.7.   Any damages caused by abuse to the vehicle including, but not limited to, pet damage, excessive tyre wear, clutch wear and excessive revving will be charged to You, the hirer. Your liability in the case of abuse to the vehicle will be deemed to be damage and charged for accordingly.

13.8.   Excessive stone chips on the vehicle will also be deemed to be damage and charged for accordingly.

13.9.   Excessive speeding and hard cornering will also be deemed to be causing damage to the vehicle and charged for accordingly. If excessive speeding is detected by the fitted tracking device, You will be given a warning. If You ignore this warning and continue to travel at excessive speed or drive in a harsh or erratic manner, the security deposit held by us will be considered a total loss and GOYA Adventures reserves the right to terminate the hire as in point 12.13 and 19.

13.10.  As the hirer, You agree to pay the daily tariff rate for each day that the vehicle is off road for repair in the event of damage/excessive wear caused by You, the hirer. This will be deducted from any remaining balance of security deposit in the first instance, with the remainder payable thereafter.

13.11.  If the vehicle is stolen during the hire period, the security deposit will be considered a total loss.

13.12.  If the vehicle is stolen by You, the hirer, or if You are deemed to be in connivance with the theft, Your liability is for the full market value of the vehicle.

13.13.  If damage occurs to the vehicle while on hire, for which the driver is at fault, we reserve the right to sever the hire agreement and the hirer must ensure that the vehicle and its contents are returned to GOYA Adventures within 24hr hours from the severance. GOYA Adventures shall not be liable for any associated travel or accommodation costs from the point of severance.

13.14.  In the event that an incident or breakdown occurs rendering the vehicle unroadworthy, and the hirer is not directly at fault, GOYA Adventures will endeavour to deliver a replacement vehicle as soon as possible at their discretion and, subject to availability. This vehicle may be of differing specification to that of the original vehicle hired.

14. Accidents or Thefts 

If the vehicle or any of its parts or accessories is stolen or damaged, by a criminal act or if it is involved in an accident in which someone is injured, You must immediately contact the local Police to report the incident.

14.1.   You must telephone GOYA Adventures on 01463 382858 or 07933 287576 and report the incident within twenty four hours and give us the police details and any other Information we ask for.

14.2.   If following any incident the vehicle is unroadworthy or dangerous it must not be used.

14.3.   You must always:

14.3.1.  Take the Police Crime Number and the reporting Officer’s name when the police are involved.

14.3.2.  Takes the names, addresses and telephone numbers of all witnesses when relevant.

14.3.3. Take as many photographs as possible of all vehicles and/or property involved, from many angles illustrating how the incident occured.

14.3.4.  Avoid saying or doing anything which admits that the accident was Your fault.

14.3.5. Send to us at the rental station all papers and documents You receive about the accident or damage (including copies of any court papers and any legal documents)

14.3.6.  Fill in an Accident Report Form, sign it and send it to us within 24 hours of the loss or damage otherwise the insurers may refuse to consider the claim.

14.3.7.  Cooperate fully with us, the insurers and anyone else we or the insurers appoint.

14.3.8.  Allow us or them to take legal action and or to enforce legal rights in Your name.

14.3.9.  Do anything else which we or the insurers think is reasonably necessary to help us or them enforce our or their rights for loss or damage to the vehicle, its parts or accessories while You were renting it.

14.3.10. If You receive any money in respect of loss or damage to the vehicle and/or its spares and accessories You must pay this to us and until You do, hold it as trustee for us.

Failure to comply with Your obligations under section 14 of these terms and conditions will render You liable for all claims, costs and losses.

If any damage or loss is caused to the Vehicle or to us or the Vehicle is stolen, and it was caused, or contributed to, by:

(a) Your negligence;

(b) You breaking the Contract (for example, allowing someone other than an Approved Driver to drive the Vehicle);

(c) You breaching any of the provisions contained in clauses 18 and 14 and such breach causes or contributes to the damage or loss; or

(d) You breaking the law

then You may lose the benefit of any waivers, excess reduction products, personal accident insurance and third party liability insurance. If so, You will have to pay:

(a) the full cost of replacement or estimated repair costs;

(b) any loss of use;

(c) any costs we have to pay to third parties, including without limitation the recovery fee; and

(d) our own reasonable costs, including a processing fee.

In these circumstances, if the law requires us to provide You with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our full costs from You.

15. Breakdown Policy 

If the Vehicle breaks down during the Rental Period, we will as soon as possible, recover and repair the Vehicle. If the Vehicle cannot be repaired we may provide a replacement Vehicle subject always to availability and any other relevant circumstance. If the breakdown is caused by Your negligence or that of any Approved Driver, or arises as a result of Your breach of the Rental Agreement, You will be responsible for the damage or loss under this clause 15 and recovery, together with an administration fee to cover the handling of the claim and any other reasonable associated costs, to include towing charges, call out charges and time spent by GOYA Adventures employees assisting the breakdown.

16. Parking, Traffic & Other offences, Penalties & Fines

You are responsible for all fines and charges issued as a result of You or any driver using the Vehicle. Fines and charges could include: all parking fines or charges; toll charges; towing charges; clamping costs; traffic fines or charges; speeding fines; and any other charges or fines.

If a fine or charge is sent to us because You haven’t paid a charge or complied with the law, we will take payment for:

(a) our administration fee of 40.00 GBP for every transaction handled by GOYA Adventures which is notified to You at the time of booking in our Terms and Conditions and can be found on our website to cover our costs of dealing with the fine or charge; and

(b) the fine or charge itself (if we have to pay it).

17.Off Roading

Off roading in Scotland is strictly prohibited. As a result, vehicles are not to be driven off road without express prior permission of the land owner and GOYA Adventures to ensure insurance coverage. The Road Traffic Act 1988 states that You can only drive a vehicle off-road – away from a public road – for the purpose of parking and within 15 yards of a public road. Any recovery costs or damage to the vehicle caused from flouting this clause will be wholly the responsibility of the hirer, and the full security deposit will be forfeited.

18.Usage

You must:

• use the Vehicle according to the road traffic laws applicable to the area You are driving in;
•  
• use the correct fuel;
•  
• lock the Vehicle when You’re not using it, or when You’re refuelling it and, You must use any security device fitted to or supplied with it;
•  
• comply with all laws and regulations for using the Vehicle and any Equipment;
• ensure the Vehicle and Equipment – especially Tent and Awning – are protected against bad weather that might cause damage to it;
•  
• drive the Vehicle with all due care and attention;
• contact us as soon as You become aware of a fault in the Vehicle, or if You believe the fault means the Vehicle is no longer roadworthy;
•  
• contact us immediately when any warning light is displayed on the Vehicle or, when the service reminder message is displayed, unless it is unsafe to stop or, You have been advised by us to continue driving; and
•  
• where You carry any animals in the Vehicle, ensure that the Vehicle is handed back in the same condition and standard of cleanliness as when You collected the Vehicle. Failure to do so and any damages may result in You incurring additional charges.
•  

During the Rental Period (and any additional period until termination under clause 8 above), You must not:

• take the Vehicle outside the United Kingdom, without our prior written agreement;
•  
• use the wrong fuel;
•  
• drive the wrong way down a one-way street;
•  
• drive without due care and attention or at excessive speeds
•  
• use a mobile communication device that may distract You from driving including driving whilst texting, emailing, using a mobile phone without a hands-free device or otherwise engage in similar activities;
•  
• fit Your own equipment to the outside of the Vehicle which may cause damage to the Vehicle, for example, signage, stickers, roof racks, luggage carriers or bike racks;
•  
• overload the Vehicle (as determined by the Vehicle manufacturer);
• sell, rent, remove, or dispose of the Vehicle and/or any Equipment or, allow anyone else to do so;
•  
• push or tow any trailer or any other Vehicle
•  
• give anyone any rights over the Vehicle;
•  
• work on the Vehicle or let anyone else work on the Vehicle without our prior written agreement;
•  
• let anyone drive the Vehicle other than an Additional Driver;
•  
• carry or transport any hazardous, toxic, flammable, corrosive, radioactive, harmful, dangerous, strong smelling or illegal materials;
•  
• use the Vehicle for any crime or other illegal activity or purpose;
•  
• use the Vehicle for hire or reward or, for fair paying (unless we have provided You with our prior written consent to do so);
•  
• use the Vehicle for any purpose which requires an operator’s licence;
•  
• use the Vehicle off-road other than as given in Clause 17, on a race track, for racing, pace making, testing whether for reliability or speed, or for teaching someone to drive, or in connection with motor rallies, competitions, demonstrations or trials;
•  
• drive through spaces which are too narrow for the Vehicle;
•  
• damage the Vehicle by transporting unsecured loads or hitting high level objects;
•  
• damage the roof or roof tent of the Vehicle by hitting high level objects or carrying unsecured loads;
•  
• use the vehicle whilst any driver is under the influence of alcohol or drugs or other narcotic substances, or medications under the effects of which the operation of a vehicle is prohibited or not recommended;
•  
• smoke or allow anyone else to smoke in the Vehicle or tent;
• 23. use the vehicle in an imprudent, negligent or abusive manner;
• 24. attempt to avoid collisions with small animals (e.g. animals up to the size of a fox) where doing so may result in damage to the Vehicle greater than that which would otherwise be caused by a collision with such small animals;
• 25. drive the Vehicle in any way that could cause damage to its engine; and
• 26. cause damage or strain to the clutch.
•  

The examples provided above are not exhaustive, any unlawful or dangerous conduct whilst driving or otherwise making use of the Vehicle will be viewed as You breaking the Contract and to the extent we are allowed to do so by law, You will lose the benefit of any damage waivers, excess reduction products, personal accident insurance and third party liability insurance – the hirer accepts full responsibility for all damage incurred and will automatically mean the loss of the security deposit.

19.Telemetry & Tracking

The Vehicle may be fitted with telemetry systems, cameras or other similar devices that may track the Vehicle location and will be used as a tool for measuring how the Vehicle is being operated or accident related investigations, this is to maintain and protect the Vehicle. We may contact You in the event that the device indicates that You may be breaking the terms of the Contract and may ask You to modify Your driving behaviour or that of any Approved Driver, and we reserve our right to terminate the Contract in the event that You continue to not comply with its provisions. The information may be used both during and post the Rental Period.

20.Telemetry & Tracking

You may park Your own vehicle at GOYA Adventures HQ for the duration of Your trip. Please note that although We consider our parking to be very secure, vehicles and their contents are left at Your own risk.

21.Mileage & Fuel

There is no daily nor overall mileage limitation for the vehicle.

Fuel.

21.1.   Fuel is not included in the rental price.

21.2.   The hirer is responsible for ensuring the correct fuel is used.

21.3.   If the wrong fuel is used, the hirer is liable for all costs including recovery, drainage and repair.

21.4.   All vehicles leave our premises with a full tank of fuel unless otherwise specified or arranged.

21.5.   Provided the vehicle is returned with a full tank of fuel (or at the level it was hired with), no refuelling charge will apply.

21.6.   If a vehicle is returned with a different level of fuel to that shown on delivery, we will refuel the vehicle on the hirer’s behalf.

21.7.   The designated price to refuel will be deducted from the security deposit.

22.Complaints

Every effort has been made to ensure that You have an enjoyable trip. However, if You have any problem or cause for complaint, it is essential that You contact us immediately to give us the chance to resolve it. We value Your custom and want You to return. Please send any complaint correspondence to [email protected]

23.Amended Terms

We reserve the right to amend these Conditions from time to time (including any administrative fees that we are entitled to charge as set out in these Conditions) upon giving You not less than thirty days prior written notice.

24. Data Privacy Statement & Cookie Policy

See our Privacy Policy & Cookie Policy here:  https://goyaadventures.co.uk/privacy-policy/

If You have any questions about Your booking then please contact us at [email protected]